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Privacy Policy

last updated on 08/17/2023

Cooper's global privacy statement

Cooper Machinery Services’ (Cooper’s) privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when using the service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using the service, you agree to the collection and use of information in accordance with this privacy policy. 

Information Collection

How do we collect information?

Cooper collects personal information in four ways: Directly from you, passively, from third parties, or by combining information. 

Directly From You

Any information that you voluntarily provide to Cooper when you submit the Contact Us form, use the Self-Service Portal, express an interest in obtaining information about us or our products and Services.

Third Party

We use third parties to receive information; the third parties include but are not limited to – Google Analytics, Monster Insights, and Word Press. 

Passively

The use of cookies, when you participate on any of our services.

Combination

We may combine any information we have collected from you in the above ways.  

Personal information

The personal information that we collect depends on the context of your interactions with us and the services, choices you make, and the products and features you use. The personal information Cooper collects may include the following: 

  • Name 
  • Address
  • Phone Number
  • Device Type
  • Email Address
  • Company / Place of work
  • Work Address
  • Country of residence
  • Country service is accessed from
  • Usage Data

Usage Data / User Behavior

Usage data is collected via cookies and Google Analytics automatically when using the service. This may include: 

  • Your device’s IP address
  • Browser type
  • Browser version
  • The pages of our service that you visit
  • Time and date of visit
  • Time spent on page
  • Unique identifiers
  • Other diagnostic data
  • Click through rates
  • Bounce rates

How We Use Your Information

Cooper may collect and share your personal information through:

  • Targeting cookies / marketing cookies
  • Social media cookies
  • Beacons / pixels / tags
  • Social media plugins

Length personal information / data is kept

We keep your information as long as it is necessary for the purpose set out in this privacy notice or at least 12 months as outlined by the CalOPPA. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible 

Disclosure of Information

Data Security

Despite our best efforts, no method of data transmission or storage is entirely secure. In the event of a data breach that compromises your personal information, we have implemented a data breach response plan. This plan includes promptly identifying and containing the breach, notifying affected individuals as required by applicable laws, and cooperating with regulatory authorities to mitigate any potential harm. 

If you have any questions or concerns regarding our data security practices or the privacy of your personal information, please contact us at [email protected].

Will your information be internationally transferred?

Our servers are located in the United States. If you are accessing our services from outside of the United States, be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States and other countries.  

Child Policy

This website/services not intended for those under the age of 18 years old. While we cannot guarantee those under the age of 18 do not access this service, we will not retain identifiable information regarding said minors. We do not knowingly solicit data from, or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. 

Cookies and Tracking

As previously stated, cookies may be used to gather general or personal data/information. To comply with laws and regulations we have enacted a Do-Not-Track (DNT) control the is accessible under the cookies popup, allowed for cookies to be customized, and allow users to opt-in to all cookies.  

Personal information in the state of California under the California Customer Records Statue includes name, contact information, education, employment, employment history, and financial information. 

What are your privacy rights?

Do you have specific privacy rights in your state?

California

Under the California Online Privacy Protection Act (CalOPPA), the California Civil Code Section 1798.83, and the California Consumer Privacy Act (CCPA) you have additional insights into what personal data companies/controllers collect, share, sell, and how the data is used. The following rights establish these additional insights: 

  • The right to know about the personal information a business collects about them and how it is used and shared; 
  • The right to delete personal information collected from them (with some exceptions); 
  • The right to opt-out of the sale or sharing of their personal information; 
  • The right to non-discrimination for exercising their CCPA rights. 
  • The right to correct inaccurate personal information that a business has about hem; and 
  • The right to limit the use and disclosure of sensitive personal information collected about them.  
Minors in California

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.) 

Colorado

Under the Colorado Privacy Act (CPA), Colorado residents have additional insights to what personal data companies/controllers collect, share, sell, and how the data is used. The following rights establish these additional insights:  

  • The right to opt-out of the sale or sharing of their personal data, or use of personal data for targeted advertising and certain types of profiling; 
  • The right to know whether a controller/company/service is collecting personal data; 
  • The right to access personal data that a controller has collected about them; 
  • The right to correct personal data; and 
  • The right to download and remove personal data from a platform in a format that allows the transfer to another platform.  

Connecticut

Under the Connecticut Data Privacy Act (CDPA), Connecticut residents have additional insights to what personal data companies/controllers collect, share, sell, and how the data is used with some exemptions. The exemptions in the state of Connecticut for this act are Non-profit organizations, Higher education institutions, national securities associations registered under the Securities Exchange Act of 1934, and financial institutions and data subject to the Gramm-Leach-Bliley Act. The following rights establish these additional insights: 

  • The right to access personal data; 
  • The right to correct inaccuracies; 
  • The right to delete personal data; 
  • The right to obtain a portable copy of their personal data; and  
  • The right to opt-out of processing for targeted advertising, sale of personal data, or profiling that results in solely automated decisions with significant consequences. 

Utah

Under the Utah Consumer Privacy Act (UCPA), Utah residents have additional insights to what personal data companies/controllers collect, share, sell, and how the data is used. The following rights establish these additional insights: 

  • The right to access the personal data that a controller processes about them; 
  • The right to delete personal data that the consumer provider to the controller; 
  • To right to obtain a copy of the personal data, in a portable format, that the consumer provided to the controller; and 
  • The right to opt-out of the sale of personal data or processing of personal data for targeted advertising. 

Virginia

Under the Virginia Consumer Data Protection Act (CDPA), Virginia residents have additional insights to what personal data companies/controllers collect, share, sell, and how the data is used. The law applies only to businesses with large amounts of consumer data and does not apply to employee or business-to-business (B2B) data.  The following rights establish these additional insights for Virginia consumers: 

  • The right to access the personal data that a controller processes about them; 
  • The right to correct inaccuracies in the consumer’s personal data; 
  • The right to delete personal data provided by or obtained about the consumer;  
  • The right to data portability; and 
  • The right to opt out of certain data processing.  

What are your privacy rights (EEA, UK & Canada)?

In some regions in the European Economic Area (EEA), United Kingdom (UK), and Canada, residents are granted additional rights that allow you greater access and control over your personal data/information due to the ePrivacy Directive (ePD). The following rights establish these additional insights:  

  • The right to request access and obtain a copy of your personal information; 
  • The right to request rectification or erasure; 
  • The right to restrict the processing of your personal information; and 
  • Data portability insight. 

Changes to Policy

This policy can be changed at any time. If curious about the date of the most recent revision, please reference the top of the notice. If you are concerned about the material of this notice changing as rules and regulations continue to arise, please review the privacy notice frequently to stay informed.  

contact Us

16250 Port Northwest Drive Houston, TX 77041
Telephone:  +1 713-354-1900

Support: +1 855-2COOPER

[email protected] 

Interpretations And Definitions

Interpretations

The following definitions shall have the same meanings regardless of whether they appear singular or plural. 

Definitions

For the purpose of this Privacy Policy:

A unique account created for you to access our services or parts of our service.

(Referred to as either “the company, “we”, “our”, “us” or “Cooper”) refers to Cooper Machinery Services.

Refers to the United States of America

Are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses. 

Any device that can access the service such as a computer, a cell phone or a digital tablet

Is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

Is any information that relates to an identified or identifiable individual.

Can include the following:  

  • Identifiers – Contact details including real name, alias, postal address, telephone or mobile phone number, other unique identifier, online identifier, Internet protocol address, email address, and/or account name.  
  • Protected Classification Characteristics – Gender and date of birth. 
  • Commercial Information – Transaction information, purchase history, financial details, and payment information.  
  • Biometric Information –Fingerprints and voice recordings. 
  • Internet or Other Similar Network Activity – Browsing history, search history, online behavior, interest data, interactions with our and other websites, applications, systems, and advertisements.  
  • Geolocation Data – Device location 
  • Audio, electronic, visual, thermal, olfactory, or similar information – Images and audio, video or call recordings created in connection with our business activities.  
  • Professional or Employment-Related Information – Business contact details to provide you our services at business level or job title work history, and professional qualifications f you apply for a job with us.  
  • Education Information – Student records and directory information 
  • Inferences drawn from other personal information – Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.  
  • Sensitive Personal Information – Account login information, driver’s licenses, health data, precise geolocation, racial or ethnic origin, religious or philosophical beefs, and sex life or sexual orientation.  

Refers to the website www.cooperservices.com

Any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service or to assist the company in analyzing how the service is used.

Data collected automatically, either generated using the service or from the service infrastructure itself (for example, the duration of a page visit).

Refers to Cooper Machinery Services’ website, accessible from www.cooperservices.com

The individual accessing or using the service, or the company, or the legal entity on behalf of which such individual is accessing or using the service, as applicable.